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Terms and Conditions


These General Terms and Conditions of Sale (“T&Cs”) define the contractual framework applicable to all services and products offered by Sparkli, including:

  • coaching,
  • consulting,
  • live or self-paced programs,
  • and downloadable digital products (toolkits, templates, training modules, etc.).


By engaging Sparkli’s services or purchasing any of its content, you agree to these Terms


For information about your privacy rights, data usage, or website legal mentions, please refer to our Privacy Policy, Cookie Policy, and Legal Notice.


1. Scope of Serv​ices


Sparkli offers a range of services designed to support purposeful transformation through coaching, consulting, and professional development resources.


Services include:

  • Coaching: individual or team sessions, delivered live, structured in packages such as Burst, Reframe, or Stance.
  • Consulting: tailored support for digital transformation, change management, stakeholder alignment, or system-level project guidance.
  • Programs: live workshops, self-paced training, toolkits, templates, and other digital products, delivered via online platforms or direct download.


The specific scope, deliverables, fees, and schedule are defined at the time of purchase, in a formal quote, or in a written agreement.

These Terms apply to all services unless otherwise stated in writing.


2. Engagement Process


​ ​2.1 Individual Clients (B2C)


Booking is confirmed upon full payment. Access to services or digital materials begins once payment is received. A free discovery call may be offered, but it does not imply a commitment.


​ ​2.2 Business Clients (B2B)


Engagement is confirmed via email or signed quote/contract.

A 30–50% deposit is required for projects over €1,000.

Remaining balance is due upon delivery or Net 15 days, unless otherwise stated.

For large companies, Net 30 and purchase orders can be accepted by prior agreement.


3. Pricing & Payment Terms


All prices are in euros, excluding VAT (20%) unless stated otherwise. Sparkli applies VAT to all coaching, consulting, and programs services.


​ ​3.1 B2C Payment Policy


  • Payment is due in full before any session or access to materials.
  • Payment methods: Stripe, bank transfer, or any secure method proposed by Sparkli.
  • No service will be delivered without prior payment.

​ ​3.2 B2B Payment Policy


  • Invoices are payable Net 15 days by bank transfer.
  • Extended terms (Net 30, purchase orders) can be agreed with larger clients.
  • For engagements over €1,000, a deposit (30–50%) is required to initiate work.
  • Late payment penalties apply in accordance with Article L.441-10 of the French Commercial Code:
    • Late interest
    • €40 fixed recovery fee

Sparkli reserves the right to suspend delivery of services in case of unpaid invoices.


4. Cancellation & Rescheduling


​ ​4.1 Coaching Sessions


  • Sessions may be rescheduled with at least 48h notice.
  • Sessions cancelled <48h or missed are non-refundable, except in case of force majeure.
  • Repeated rescheduling may result in service suspension.

​ ​4.2 Programs & Workshops


  • Cancellation >15 days before: 100% refund
  • Between 7–15 days: 50% refund
  • <7 days: no refund, unless replaced by another participant or rescheduled by mutual agreement.
  • Sparkli may issue a credit note instead of a refund.

5. Use of Deliverables & Intellectual Property


All materials provided by Sparkli — including but not limited to methods, tools, frameworks, visual assets, templates, and digital resources — are protected by intellectual property law.


Clients receive a personal, non-exclusive, and non-transferable license to use these materials solely for their own internal or professional use. This license does not include the right to reproduce, distribute, sublicense, or adapt the content for commercial or educational purposes outside the agreed context.


Specific restrictions include:

  • No sharing of materials with third parties without prior written authorization.
  • No reuse in public tenders, training of external teams, or commercial programs without a dedicated license.
  • No replication of Sparkli’s methodology or resources for internal training, derivative offerings, or competitive services.


For downloadable digital products (e.g. toolkits, templates, self-paced resources), access is granted upon payment and constitutes a final sale.

By accessing the content, the client waives their right of withdrawal in accordance with EU consumer law (Directive 2011/83/EU). No refund will be issued after download.


Sparkli reserves the right to pursue legal action in case of unauthorized use, distribution, or reproduction of its intellectual property.


6. Confidentiality & Recordings


Sparkli commits to treating all session content and client information as strictly confidential.

Anonymized insights may be integrated into general methods or training, but never in a way that identifies individuals or organizations.


There are three types of recording situations, each with specific conditions:


(1) No recording by default

Sessions are not recorded unless explicitly agreed in advance.


(2) Temporary recordings for recap and internal analysis

To support accurate summaries, decision tracking, or post-session analysis, Sparkli may use temporary audio recordings, processed via transcription tools or replayed internally.

In such cases:

  • The client will be informed before the recording begins;
  • The recording will be used exclusively by Sparkli for recap generation, note-taking, or internal documentation;
  • It will be deleted as soon as the summary is finalized.

Clients may opt out of any recording at any time, in which case written notes will be taken manually.


(3) Recordings requested by the client

Upon request, sessions may be recorded for internal use by the client, for example to allow replay by absent team members.

In such cases:

  • Recording must be explicitly requested and agreed in advance;
  • Sparkli may provide the recording as-is, but is not responsible for editing, hosting, or securing access after delivery;
  • The client assumes full responsibility for any use, access, or sharing of the recording within their organization.


No recording, video capture, or transcription may be initiated by the client without Sparkli’s prior consent.


7. Professional Ethics & Limitations


Sparkli follows the ethical standards of the International Coaching Federation (ICF).


Sparkli’s services are not therapeutic or clinical in nature. Coaching and consulting do not substitute for legal, medical, or psychological support.

Sparkli may suspend the engagement and recommend external professionals in case of risk or inappropriate expectation.


8. Refusal of Service


Sparkli reserves the right to suspend or terminate a service, without refund, in case of:

  • Abusive, inappropriate, or discriminatory behavior,
  • Breach of confidentiality,
  • Repeated disrespect of the agreed engagement terms.

This applies to both individuals and organizations.


9. Limitation of Liability 


Sparkli provides services with care and professionalism but does not guarantee results. Clients remain fully responsible for decisions made during or after the engagement.


Sparkli shall not be liable for:

  • Indirect damages, loss of opportunity or revenue,
  • Misuse of deliverables or tools,
  • Delays caused by third-party platforms or force majeure.

Total liability is limited to the amount paid for the service in question.


10. Force Majeure


Sparkli is not liable for non-performance due to circumstances beyond its control: illness, accidents, natural disasters, strikes, or technical failures.

Services will be postponed or credited. No compensation beyond the unused portion will be due.


11. Modifications to the Terms


Sparkli may update these Terms at any time.

Clients with ongoing engagements will be notified at least 14 days in advance of any material change.

Continued use of services implies acceptance of the revised Terms, unless opposed in writing.


12. Dispute Resolution & Applicable Law


Before any legal action, the parties commit to seek amicable resolution.


In accordance with Article L.612-1 of the French Consumer Code, individual clients may refer any dispute to a consumer mediation service.


Unless otherwise required by law, disputes will fall under the jurisdiction of the Tribunal de commerce de Colmar (France) and governed by French law.


13. Contact


For any questions related to these Terms, please contact: